In what stage of the DMAIC process would a process data collection plan be developed or customer survey results tallied?

• A. Measure
• B. Define
• C. Analyze
• D. Control

Answer: (A)

The stage being tested is the Measure phase. This phase is all about understanding current performance through data, so you plan how to collect it and what to measure. Developing a process data collection plan—deciding what metrics to capture, how to collect them, how often, and who records the data—is core to establishing a reliable baseline. Tallying customer survey results also fits here, as it gathers quantitative data on customer perspectives to quantify performance and VOC.

This isn’t done in Define, which focuses on clarifying the problem and the critical requirements; nor in Analyze, which uses data to uncover root causes; nor in Control, which ensures the improvements are sustained with ongoing monitoring.