In most cases, an improvement team receives the least control and direction during which stage?

• A. Forming.
• B. Storming.
• C. Norming.
• D. Performing.

Answer: (D)

In this stage, the team has developed enough trust, roles, and processes to work largely on its own. Members coordinate, make decisions, and solve problems with minimal outside input. The leader’s role shifts to removing obstacles, providing needed resources, and facilitating collaboration rather than giving day-to-day direction. Because of this self-directed momentum, the amount of control and direction from outside management is at its lowest. Earlier stages require more guidance as the group establishes goals, norms, and ways of working, but in the performing stage the team operates with high autonomy.